How responsible skincare brands triple their eCommerce sales using Neo

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Askneo - Increase bookings & convert more

Increase sales & convert more

Askneo - Broadcast offers and announcements

Send coupons and limited offers

Askneo - Build relationships with clients

Build lasting relationships with customers

Circular icon with person surrounded by refresh arrows

Increase number of returning customers

Askneo - Develop your brand

Develop brand

Askneo - Keep your personal number private

Keep personal number private

Texting is Caring!

 

Show some love to your customers by allowing them to text with you. Askneo is the perfect tool to sell cruelty-free cosmetics and non-chemical skin products such as: shampoo, body cream, skincare lotions, beard and hair wax, hands cream, exfoliating cream for the face, face masks, sunscreen, tanning products, body and skin protection, nail polish, baby soap, candles, essential oils, scrubbing and rubbing sponges, and much more!

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Send Segmented Offers

Tag your customers to create groups, then broadcast mass texts by Tag in the most personal way possible. Askneo helps you send bulk SMS that immediately convert into one-on-one conversations and sales.

Humanize Sales

Two-way texting is the most personal and direct way to close a sale online. You can display your phone number on your website, social media, and at checkout. Customers and prospects love asking questions about products and trading pictures before they purchase.

Save Time

With automation such as SMS Keywords and the Smart CRM, you’ll save a ton of time. SMS Keywords are quick automated replies. The Smart CRM saves your texters’ name and phone number automatically into the CRM, so you don’t have to.

Spread Your Vibe

Customize Neo the Bot with your own vibe and calls to action. Neo the Bot is a customizable script that gets triggered when an unknown phone number texts your brand for the first time. Neo then stores the contact info into the Smart CRM!

Guide & Advise

Neo is the best tool to guide customers online, before, during and after a purchase. You and your customers text using the exact same number during the whole purchase phase and through the entire customer success life cycle.

Collaborate Live

As you grow and have to deal with an increasing number of customer conversations, you’ll appreciate how easy it is to collaborate with other team members with the Askneo Shared Inbox. Add your staff and colleagues, assign conversations, and close deals faster!

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How to get started with Neo in 7 easy steps

Generate up to 500x ROI in 7 easy steps

1. Pick your number

Pick your local phone number with your favorite area code (US & Canada numbers only).

Avi, Soap company

"I picked a California number since we are in Orange County. I still can’t believe how many chemicals people put on their skin every day. Our soap is locally made, made with only non-chemical ingredients, and the packaging is 100% renewable and biodegradable."

2. Display it online

Show your business phone number on top of your website main page, social media platforms, checkout page, and all marketing material. If you have a physical space as well, display it on premises such as the front desk.

Avi, Soap company

"I get questions from people about the type of soap we have. Or they would send a photo of a soap and ask what type it is, because they saw it at their friend but their friend doesn’t remember the name of that particular soap haha!"

3. Customize your brand

Customize Neo with your own vibe to reflect your personal brand. Neo the bot is the first responder to customers who are texting you for the first time. By default, Neo asks for the texter’s name, how to help, and thank them. Asking for the texter’s name is important since Neo will automatically save this information into your CRM to save you time!

You can also program SMS Keywords to trigger short replies automatically!

 

Neo the Bot

Step 1: Greeting + Ask for texter’s name Step 2: Call to action Step 3: Thank you / Keep texting if needed / Add a picture

 

SMS Keywords

Step 1: Pick a word a phrase Step 2: Create auto reply 

Avi, Soap company

"Step 1: Hey it’s Avi, I’m super excited to meet you, what’s your name?
Step 2: Great! Here is 20% OFF on the whole site with code XX. How can I help you today?
Step 3: Ok! I’ll get back to you ASAP! Feel free to send photos if needed!"

4. Upload your list

You can add your customers and clients one by one, or upload a full list of them. Only individuals with a valid phone number will be uploaded by Neo. Make sure to send a CSV or Excel file. You can include a column for Tags if you want the segmentation to appear automatically into the Customer Directory.

Avi, Soap company

"I regularly upload new lists of customers and they just keep adding up in the CRM! I do that because I use different sites for eCommerce so Neo helps me consolidate everyone in a single place."

5. Tag by segment

Tags are a powerful tool to segment your audience and keep organized. It is also a great tool to help you broadcast to certain groups of people only.

You can tag contacts one by one in the Feed and Directory, or do it by group in the Directory by selecting multiple contacts first. You can create as many tags as you want, and make sure to pick a color by clicking on the little circle!

Avi, Soap company

"I tag my customers by sales cycle: Lead, Qualified, Abandoned Cart, Customer, Repeat Customer, LTNS (Long Time No See, for people who haven’t purchased soap in a while lol). I use yellow, orange, red, blue, green and grey."

6. Broadcast offers

Whether you upload a list of existing clients or wait for people to text you organically, all of your audience appear in your Customer Directory.

In the Feed, click on Broadcast. By default, the message will be sent to your entire Directory, unless you select one or several Tags.

Avi, Soap Company

"I love broadcasting offers! I do it once a week and for special occasions. Last week, we sent a text to 200 people advertising a package offer. The package was sold out in 12 minutes. Unreal!"

7. Reply

When you see the blue dot, it means there is a new message. Click on the conversation, and hit “reply”!

Avi, Soap company

"I have a big audience on Instagram and Facebook, so people keep texting me about the types of soap we have, offers and pricing. They know that if they text I’m always gonna send them some love and a discount hehe! It builds lasting relationships. I f*!/ing love Neo!"

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Why use Askneo for eCommerce

Convert more leads, generate repeat customers and reduce cart abandonment.

Convert More Leads

Display your local phone number everywhere you can online and on marketing material. Prospects will start texting you with all kinds of questions about your product and pricing. Answer promptly and personally and you’ll see your conversion rate go up like crazy.

Generate Repeat Sales

Send regular offers to existing customers with Askneo. Be super personal and make your customers feel like you are their friend. Customers love discounts and special offers, especially in time for the Holidays and other special occasions.

Reduce Cart Abandonment

Display your number on your checkout page, whether you have your own website or you are using an eCommerce third party such as Magento, Woocommerce and Shopify. You can also text hot leads proactively if they haven’t completed the purchase.

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More Than Texting with Customers

 

Askneo is the most amazing SMS platform you’ll find on the market. It takes two minutes to get started, you get to pick your own phone number, and you can see the ROI as soon as the first hour of using the system. But Neo is much more than a text messaging platform for eCommerce: it is an intelligent software unifying sales, marketing and customer success. Askneo helps skincare brands and their customers become more transparent, more trustworthy, and more friendly.

(14-day free trial)

Still have questions?

Text us! (917) 451-5515

(14-day free trial)