How Spas Multiply their Revenue by 5X using Neo

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Askneo - Increase bookings & convert more

Increase bookings & convert more

Askneo - Text URLs to book appointments

Send URLs to book appointments

Askneo - Broadcast offers and announcements

Broadcast offers and announcements

Askneo - Build relationships with clients

Build relationships with clients

Askneo - Develop your brand

Develop brand

Askneo - Keep your personal number private

Keep personal number private

Spread Good Vibes and Sell More

 

Allowing your clients to text with you and your team is the best way to spread positive vibes and be friendly. Askneo is the perfect tool for in-person wellness experience companies such as spas, dermatology practices, high end skincare, beauty salons, nail salons, massage, botox, salty experiences, salted water, cold and hot baths, water jets, showers, scrubbing, cleaning, purifying, resetting, relaxing, getting peace of mind, resting, napping, enjoying silence, floating, and for calm, meditation, mindfulness, esthetics and holistic approaches.

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Send Curated Offers

Tag your clients to make groups, then broadcast bulk SMS by Tag in the most direct way possible. Askneo helps you send thousands of text messages that immediately convert into one-on-one conversations and purchases.

Personalize Purchases

Conversational texting is the most personal and direct way to close a purchase online. You can display your phone number on your website, social media, and at checkout. Clients and leads love asking questions about your offers and disponibilities before making a purchase!

Save a ton of Time

With SMS Keywords and the intelligent CMS, leverage the power of automation and save time. The Neo CRM saves your texters’ name and phone numbers automatically. So step back and relax, Neo got you covered!

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How Spas Multiply their Revenue by 5X using Neo

Multiply your revenue by up to 5 times in 7 easy steps

1. Pick your number

Pick your local phone number with your favorite area code (US & Canada numbers only).

Amanda, mindfulness coach

"Since I’m a kid, I developed this sixth sense that allows me to help people in a deep way. Helping people relax and breathe is what I do best. Recently I figured out I need to breathe too, sometimes! All of my clients used to have my personal number, and they sometimes called or texted me without appointment, so that quickly became very disruptive. So having a second, business number for clients to text is just amazing."

2. Display it online

Show your business phone number on top of your website main page, social media platforms, checkout page, and all marketing material. Display the phone number on premises such as the doors and windows, front desk, and locker rooms.

Amanda, mindfulness coach

"People text me to know the pricing, even if my hourly rate is clearly displayed online. But I think they do that to see if I am a real person, and sometimes they have specific questions before booking online."

3. Customize your brand

Customize Neo with your own vibe to reflect your personal brand. Neo the bot is the first responder to clients who are texting you for the first time. By default, Neo asks for the texter’s name, how to help, and thank them. Asking for the texter’s name is important since Neo will automatically save this information into your CRM to save you time!

You can also program SMS Keywords to trigger short replies automatically!

 

Neo the Bot

Step 1: Greeting + Ask for texter’s name Step 2: Call to action Step 3: Thank you / Keep texting if needed / Add a picture

 

SMS Keywords

Step 1: Pick a word a phrase Step 2: Create auto reply 

Amanda, mindfulness coach

"Step 1: Hello, my name is Amanda, and together we’ll learn how to meditate. Before we continue, what’s your first and last name?
Step 2: Great! What can I do for you?
Step 3: Thank you for your inquiry! I’ll get back to you soon :)"

4. Upload your list

You can add your clients one by one, or upload a full list of them. Only individuals with a valid phone number will be uploaded by Neo. Make sure to send a CSV or Excel file. You can include a column for Tags if you want the segmentation to appear automatically into the Customer Directory.

Amanda, mindfulness coach

"I uploaded my clients to the Directory and in 2h it was ready. I started texting from the Directory, because you can initiate 1-to-1 conversations from there. Best way to follow up!"

5. Segment by Tag

Tags are a powerful tool to segment your audience and keep organized. It is also a great tool to help you broadcast to certain groups of people only.

You can tag contacts one by one in the Feed and Directory, or do it by group in the Directory by selecting multiple contacts first. You can create as many tags as you want, and make sure to pick a color by clicking on the little circle!

Amanda, mindfulness coach

"Before I sent mass messages, I tagged my clients by status, like Prospect, Client, Other. I used the green color for Client, and blue for Prospect. Grey is for people who are not clients anymore. No red for me! It’s an exciting color and I want to stay as relaxed as possible ;-)"

6. Broadcast offers

Whether you upload a list of existing clients or wait for people to text you organically, all of your audience appear in your Customer Directory.

In the Feed, click on Broadcast. By default, the message will be sent to your entire Directory, unless you select one or several Tags.

Amanda, mindfulness coach

"I love broadcasting inspiring texts every day. I have a curated list of clients who prefer receiving an inspiring message every day by text rather than spending hours on social media. It brings a lot of positive energy. Sometimes they answer and we start chatting, and that usually leads to booking a paid session."

7. Reply

When you see the blue dot, it means there is a new message. Click on the conversation, and hit “reply”!

Amanda, mindfulness coach

"There are people who text organically from my website. I give webinars as well and I guess they hear of me through word of mouth. Texting with potential clients is the best way to convert them, because you’re like becoming their friend by text, even before they book a session. It’s more human for me as well!"

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Why use Askneo for Spa & Wellness

Convert more leads, generate repeat clients and reduce cart abandonment.

Convert More Leads

Display your local phone number everywhere you can online, on your marketing material, and on premises. Prospects will start texting you with all kinds of questions about your product and pricing. Answer as fast as possible and you’ll see your purchase increase like never before.

Get More Repeat Clients

Send regular offers to existing clients with Askneo. Make sure to always be personal and make your clients feel as you were their friend. Repeat clients love discounts and special offers, especially for the Holidays and special occasions!

Decrease Cart Abandonment

Show your number on your checkout page, whether you have your own website or you are using a third party such as Shopify. You can also text warm leads proactively if they haven’t completed the purchase of a package or service.

More Than Texting with Clients

 

Askneo is much more than a platform for texting clients. It is a full suite of tools designed specifically for the Wellness Industry. Askneo centralizes sales, marketing and client support all in one place. With Neo, your company and brand will become more personal, more approachable, and more trustworthy.

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Still have questions?

Text us! (917) 451-5515

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