AskNeo + ChatGPT
AskNeo.io, the leading text-based chatbot platform, has announced the integration of ChatGPT, an advanced language model from OpenAI, into its platform. With this integration, businesses can leverage the power of AI to enhance customer engagement and drive sales, marketing, and support through text-based interactions. ChatGPT is a powerful language model that uses deep learning algorithms to understand and respond to natural language input. It can generate human-like responses to a wide range of queries, making it an ideal tool for text-based customer engagement. With its advanced natural language processing capabilities, ChatGPT can understand and respond to customer queries in a personalized manner, providing a more human-like experience. By integrating ChatGPT into its text-based chatbot platform, AskNeo.io is offering businesses a powerful tool to improve customer engagement and drive sales, marketing, and support through text-based interactions. The ChatGPT-powered chatbot can understand and respond to customer queries in a personalized manner, providing a more human-like experience through text-based channels. For example, if a customer is looking for information on a product or service, the ChatGPT-powered chatbot can provide detailed information, including product features, pricing, and availability, through a text-based conversation. One of the key benefits of AskNeo.io’s integration with ChatGPT is its ease of use. Businesses can easily integrate ChatGPT into their existing text-based chatbot workflows, without the need for additional programming or technical expertise. AskNeo.io’s interface makes it easy to create and deploy ChatGPT-powered chatbots across multiple text-based conversations using Zapier. ChatGPT can also help businesses improve their marketing efforts through text-based channels. By analyzing customer queries, ChatGPT can identify patterns and trends in customer behavior. This information can be used to create targeted marketing campaigns that resonate with customers through text-based channels. For example, if ChatGPT identifies a trend of customers asking about a particular product feature, the business can create a text-based marketing campaign highlighting that feature to drive sales. In addition to sales and marketing, ChatGPT can also be leveraged for text-based customer support. With its advanced natural language processing capabilities, ChatGPT can understand and resolve customer queries in a timely and efficient manner through text-based channels. This can help reduce the workload of customer support teams and improve overall customer satisfaction. The integration of ChatGPT into AskNeo.io’s text-based chatbot platform offers businesses a powerful tool for improving customer engagement and gaining a competitive edge through text-based interactions. With its advanced natural language processing capabilities, ChatGPT can understand and respond to customer queries in a personalized manner, providing a more human-like experience through text-based channels. Its scalability and ease of use make it an ideal solution for businesses of all sizes, from small startups to large enterprises. AskNeo.io’s integration with ChatGPT marks a significant milestone in the text-based chatbot industry. By leveraging the power of AI, businesses can enhance the overall customer experience and gain a competitive edge through text-based interactions. With its advanced natural language processing capabilities, ChatGPT is poised to revolutionize the way businesses engage with customers and drive sales, marketing, and support through text-based channels. To get started, text “GPT” to (917) 451-5515!
7 Reasons Why Mental Health Practices Rely on AskNeo
Every day, thousands of people rely on AskNeo to provide and receive mental health relief via texting. AskNeo quickly became the preferred solution for mental health institutions such as IOPs (Intensive Outpatient Programs), PHPs (Partial Hospitalization programs) and other addiction and therapy professionals because of these 7 reasons: • Simplicity: AskNeo is the most simple way to interact with patients because it is the first no-code solution for mental health organizations. All communication between patients and staff occurs through text messaging. Psychologists, psychiatrists, administrative staff, front desk staff, part-time and full-time therapists get access to a simple dashboard to collaborate in real time in a simple shared inbox. Any personnel can connect and get started within minutes, without any training or onboarding necessary. They simply connect on their phone or computer to contribute to the conversation with a given patient. • Speed: AskNeo is the fastest way to communicate between patients and mental health organizations. Real-time communication can only happen through channels that already exist on the patient side. Two-way texting is the fastest communication channel. Patients receive a push notification on their phone when a new text message is received, and staff get notifications on the AskNeo app or the desktop version when a patient texts them. • Personalization: AskNeo was designed to help staff personalize interactions with patients and build a personal relationship. Personalization is crucial in making patients feel valued. Personalizing interactions with patients improves the chances of success in treatment programs. Staff have the possibility to personalize a mass text thanks to dynamic fields such as the first and last name of the patient. Tags and other customization tools help therapists and admin staff segment their database and keep track of thousands of patients as granularly as possible. • Efficiency: AskNeo is the most efficient way to deal with thousands of patients at scale without losing quality. The solution was designed to help therapists and administrative staff quickly send group text messages and individual SMS to patients. Communications include reminders about group sessions, updates about one-to-one meetings, informations about prescriptions, replies to patient questions, and a quick way to reschedule appointments. To increase efficiency even more, AskNeo includes thousands of integrations. • Continuity: AskNeo provides perfect continuity between different mental health personnel. By unifying all the communications between a patient and the mental health institution into a shared inbox, AskNeo helps build a continuous history so precious to ensure the patient full recovery. On the professional dashboard, one patient corresponds to one conversation thread. Business continuity is key for PHPs, IOPs and all mental health organizations. When a staff leaves the organization, or simply goes on vacation, another staff can immediately take over a given patient conversation and avoid any hiccups in the program. • Privacy: AskNeo helps mental health professionals be compliant at all times. Mental health institutions can send text messages that include internet links, photos, URLs, addresses, calendar links, and other multi-media elements that are crucial to the success of every patient recovery. Data remains private at all times, and AskNeo even includes automated opt-in and opt-out with every account. The patient-doctor relationship is based on trust, and trust starts with keeping patient data private. • Accessibility: AskNeo is the most accessible platform on both the patient and personnel sides. Patients do not need a smartphone nor any internet connection. They do not need to install any app or connect to any dashboard. Any phone can send and receive SMS. If a patient has some visual and/or auditory impairment, text message is often the best way to communicate. For example, SMS can be read or dictated if one cannot see. When it comes to different languages, SMS can be easily translated to another language. A patient who doesn’t speak the language provided in the SMS can take the time to translate the message received and the response they want to provide. If you are a mental health professional and would like to provide the best monitoring and/or aftercare to your patients, text “NEO” to (917) 451-5515 to get your demo and free trial!
AskNeo Reaches 55K Users!
Thank you! Today AskNeo reached 55,555 users! More than 55K conversation threads are currently open on the platform. Hundreds of sales, marketing and customer support staff take care of their thousands of customers every day, building strong relationships and increasing the number of repeat customers. AskNeo is the first intelligent shared inbox that helps teams collaborate in real time to deliver the next generation of customer experience. Brands using AskNeo are always on the same page, engaging in the most personal and authentic way. “Let me transfer you”, “You need to email sales”, “Please hold”… Customer-facing teams typically work in silos, using different tools and not communicating across the board. They often use tens of systems and try to bridge the gaps with tools like Slack and Zapier, or by hiring omni-channel managers. The result? It actually deepens the silo effect, because each team thinks the other one is responsible for bridging the gaps. With AskNeo, no more silo! Customer-facing teams collaborate in real time thanks to the One Thread technology developed by the startup. Any communication sent or received between a customer and a brand is shown in a single thread. Sales, marketing, customer service, bots, automations, marketing agencies, IT consultants, etc. finally get access to the whole history and preferences of a given customer. Brands using AskNeo have reported up to 500X returns, much higher than any other tool they used in the past. And in times of economic uncertainty, a growing number of consumer brands are looking to improve cross-team collaboration to become more efficient. If you want to experience the best shared inbox on the market today, text “NEO” to (917) 451-5515!
2 people, 3 days, $500,000 in revenue
Topics: Botox, New Jersey, and SMS. Podcast on Spotify: Podcast on Apple Podcast: The Lio Slama audio experience: 2 people, 3 days, $500,000 in revenue on Apple Podcasts Show The Lio Slama audio experience, Ep 2 people, 3 days, $500,000 in revenue – Feb 2, 2022 Apple Podcasts Podcast on Anchor: How a two-person team made hundreds of thousands of dollars with AskNeo for Black Friday. Sperling Dermatology • https://www.sperlingdermatology.com/
Launching AskNeo for MSPs and eCom Agencies
You asked for it, we built it! Today we’re super excited to launch a series of exceptional features aimed towards MSPs (Managed Service Providers). This update will help MSPs personalize thousands of customer conversations across hundreds of AskNeo accounts. We developed these features by working closely with agencies and freelancers who provide services to consumer brands such as: • building eCommerce websites • managing online stores • working in sales and marketing • ensuring customer support and success • maintaining IT services Here are the 5 new AskNeo features that will help thousands of MSPs personalize customer experience through texting: 1. Multi-Account Management • What: switch seamlessly between different AskNeo accounts in the web dashboard, iOS and Android apps across all devices and browsers. • Who: perfect for agencies and freelancers who work with tens or hundreds of clients on a day-to-day basis. • Why: save time and become more efficient. • How: use the same email across all AskNeo accounts you are a part of. Click on your name in the top right corner and a drop-down menu will appear with all your accounts. If you are not an Admin, ask the Admin to invite you to their account. More on that in the next feature below. 2. Multi-Staff Collaboration • What: collaborate on customer conversations with an unlimited number of team members thanks to the updated AskNeo shared inbox. • Who: perfect for large teams with different roles or departments such as sales, marketing and customer success. • Why: One conversation thread corresponds to one customer, so all staff and departments can finally stop working in silos and ensure continuity by simply replying to customers in the thread. • How: go to the “Staff” tab to invite team members to join your AskNeo account. Go to the “Feed” tab and hover or click on a conversation to “Assign” a conversation to a teammate. The team member names appear below each corresponding reply in the conversation thread so large teams can track which department and/or staff responded to the customer. 3. Call Forwarding • What: forward customer calls from your AskNeo texting number towards a phone number of your choice, landline or cellphone. • Who: perfect for MSPs and consumer brands who need to maintain a phone number to receive phone calls. • Why: Instead of displaying or communicating two different phone numbers, one for texting and one for calling, brands can now show a single phone number, so customers can simply text or call the number provided by AskNeo, so they don’t miss out on any potential customer and increase sales conversions. • How: after signing up for AskNeo and purchasing your first recharge, text “FORWARD” to let us know which number you’d like us to forward calls to, and make sure you’re logged into your AskNeo account when you do so. Connect and text “FORWARD” for each AskNeo account independently. You can forward calls from an unlimited number of AskNeo accounts. You can do it towards a single phone number or various numbers. 4. Better Integrations • What: integrate with thousands of software systems including CRMs, POSs, and clienteling systems, such as Shopify, Hubspot, or Shipstation. • Who & Why: perfect for agencies and freelancers who enjoy leveraging automations and want to synchronize their tech stack, like sending SMS messages automatically for cart abandonment in Shopify, reminders on appointments, and millions of other possibilities to save time and get more repeat customers. • How: go to the “Integrations” tab to leverage Zapier or text “API” to (917) 451-5515. 5. Shared Revenue • What: get up to 20% of the revenue you bring via the clients you bring you AskNeo, regardless of whom manages the account. • Who & Why: perfect for both agencies and freelancers who hate spamming and get excited at the idea of building true and authentic relationships with customers, and want to complement their income. • How: go to the “Share” tab and use your unique link to sign up new clients and track their expenses. Learn more by texting “AMBA” to (917) 451-5515.
Launching the AskNeo Certification
Too much spam. Too much noise. Too much BS. That’s why we decided to launch the AskNeo Certification: a list of 10 requirements that will guarantee the highest standards of customer engagement for both brands and consumers who want to text with each other. Managed Service Providers (MSP) that use AskNeo on behalf of their clients and direct AskNeo customers can “both” obtain the certification. Once a company is certified, it can text customers with the following benefits: SMS Broadcast uncapped from 3,000 receivers per day to up to 100,000 receivers per day. Registration on the national phone carrier safe list, also called A2P 10DLC, to maximize deliverability up to 100%. Speed control, to dynamically regulate the distribution pace of a mass text according to each carrier requirement and avoid any message loss. Anti-spam filter, to avoid getting blacklisted by national or international phone carriers. Automated opt-in via the brand avatar or SMS chatbot, which saves the customers’ name and phone number automatically. Automated opt-out, via the keywords “Stop”, “Cancel” and “Unsubscribe”. Real-time deliverability receipts each text with a check mark when delivered or a red exclamation point if not able to deliver. Report on deliverability after each mass text to know exactly what percentage of messages was properly delivered, sent to a landline, to an offline device, or an obsolete number. The AskNeo Certification is the most advanced SMS certification on the market and is completely free of charge. Here are the ten commandments of AskNeo to follow in order to obtain and keep the certification: Never spam Make sure your audience opts in to receive your texts Segment your audience with Tags to broadcast mass texts by Tag(s) Answer in a reasonable amount of time, preferably within a few hours Always have the customer’s best interest Be upfront about your pricing and fees Never trick the customer into buying a product they don’t really want Be transparent about ingredients and/or components in use Always be polite, even when someone is not Go above and beyond to make each and every customer happy The AskNeo Certification takes anywhere from 2 hours up to 7 days to be obtained. Here are the 5 steps to complete the process: Create your AskNeo account by texting “NEO” to (917) 451-5515 Text “CERTIFY” to (917) 451-5515 to access the AskNeo courses Complete the AskNeo training consisting of a series of videos, podcasts and articles Book your virtual interview –both video and sound need to be activated Complete the AskNeo Certification form, sent after the interview If you are ready to make a difference and want to personalize your marketing and sales engagement at scale, text “NEO” to (917) 451-5515 to get started!
AskNeo for non-profits
AskNeo believes in authentic connection and making a positive impact. That is why we are offering our platform and 1,000 free credits a month to non-profits working on making the world a better place. How are non-profit organizations using AskNeo? promote a fundraiser campaign with very high open rate broadcast announcements and milestones to the community send reminders for webinars and in-person events send/answer questions to members collaborate with team on conversations and audience send and receive pictures, URLs, links to pages propose SMS as a safe and silent channel of communication and much more! AskNeo: we’re here to help. Here is how to apply: Text “IMPACT” to (917) 451-5515 to apply It can get up to 14 days to process your application Questions? Text “Q” to (917) 451-5515 and we’ll get back to you in no time!
A scam, authenticity, and the CIA
This is BS Tuesday, where we deconstruct the BS that’s out there. In this video, we’re talking about the most insane conversation between AskNeo.io and a potential customer, that did not really understand the value of personalization and authenticity to say the least!
Introducing {{DynamicContent}}
You asked for it, so we built it! Askneo customers can now leverage dynamic content to personalize SMS campaigns even further! What is dynamic content? Dynamic content has a few names including liquid syntax and merge fields. It is a tagging system that allows you to inject personalized data into a mass message, such as the first name of a customer. It helps you create a more authentic relationship with your audience at scale. Why is dynamic content so important? Conversational SMS is a great way to build personal relationships with thousands of customers. But if you send the wrong message or vibe, it can also feel very intrusive. When you create an SMS campaign, it is paramount that you always make sure your message is relevant to a particular customer segment, and make the content as personalized as possible. That’s why dynamic content is so important: it helps you turn a mass SMS campaign into a personalized message. i.e. “Hey there…” becomes “Hey John…” Where do dynamic content work? It works everywhere you can send a message to a customer. This includes both large broadcasts for marketing campaigns, in conversation threads for 1:1 conversations, and any automated response generated by the SMS chatbot or Keywords. What type of dynamic content can I use? First name: {{FirstName}} Last name: {{LastName}} Phone number: {{Phone}} Email: {{Email}} What’s next with dynamic content? We are currently building the next generation of SMS automations with Askneo. Soon, Askneo users will be able to add as many personalized fields as they want to the customer profiles, and make every field dynamic across the entire platform. “Hey {{FirstName}}, how are you? Since you love {{FavoriteColor}} so much, I thought you’d like our new {{FavoriteScent}} cream. We ship to {{State}} within 48h for free, so just reply “BUY” if you want it :D” We are also working on making the customizable chatbot evolve so Askneo users can build automated scripts with branches, trigger SMS messages based on customer behavior, and synchronize triggering events with third parties such as Shopify, Hubspot and Salesforce. New to Askneo? Join Askneo to personalize sales and marketing using texting and automation by texting “NEO” to (917) 451-5515! Still have questions? Text “Q” to (917) 451-5515 and we’ll get back to you by SMS 🙂
Askneo + Zapier
Askneo is now available on Zapier, allowing Askneo customers to integrate with more than 4,000 apps! Askneo users can now: • Import contacts into Askneo with details such as first and last name, phone number, and email. Askneo already helped B2C and D2C brands to save their customer details automatically based on a smart SMS bot script. Now, these brands are becoming even more efficient by being able to synchronize any CRM, CMS or third-party app seamlessly with Askneo. • Send SMS messages from third party apps, like sending a notification to a customer by SMS when an order is placed or shipped. Askneo customers asked for the ability to send and receive messages automatically based on exterior triggers. eCommerce stores are now sending automated SMS to their customers at every step of the way, from online purchase to delivery. Human-to-human and automated conversations are still unified in single threads, making it easy for teams to get context and collaborate effectively on sales and customer support. • Create and share templates of their Zapier actions in a new tab called “Integrations” in the Askneo app. The Integrations tab is progressively becoming a library where Askneo customers can exchange their use cases for free and help each other become more efficient and make customer engagement even more personal. If you want to automate text messaging for your business and stay personal and authentic, join Askneo to create and leverage unlimited integration templates by texting “NEO” to (917) 451-5515! Still have questions? Text “Q” to (917) 451-5515 and we’ll get back to you by SMS 🙂